Terms & Conditions - A personal note from Helen Lincolnshire Travel is the agent of ATOL Protected Tour Operators and other principals and also the agent of many accommodation providers. Over the years, Lincolnshire Travel Club has earned a reputation for providing a professional, yet personalised service to clients. We are well travelled consultants who are passionate about travel, whether long or short haul. Many of our very loyal clients come to us through word of mouth, recommended by friends and family who have enjoyed one of our holidays & enjoyed the personal service we can offer. So if you are looking for that “special holiday experience” whether it be a honeymoon, a fun packed escape with the family, or to venture to a new and far off destination, Helen, Jonathan or Karen will take pleasure in discussing your needs and ensuring they are met. So whether you have decided on where you would like to take your holiday, or have selected a destination from our website, or even if you have no clue at all we will endeavour to help you book a holiday that exceeds your expectations.
My team & I look forward to assisting you with your holiday plans very soon!
Helen Humphreys- Owner - Lincolnshire Travel Club 01507 451743 email: [email protected] Our postal address is:Lincolnshire Travel Club, The Mallards, Main Road, Great Carlton, Louth, Lincs, LN11 8JU Lincolnshire Travel Club acts as retail agents for ATOL holders
We endeavour to ensure that all our customers have complete satisfaction no matter what their requirements are. It should, however, be understood that we are acting on behalf of the supplier of the travel product specified and that all bookings are accepted on the following conditions:- 1. DEFINITIONS In these conditions:- "package" means the prearranged combination of at least two of transport, accommodation and other tourist services not ancillary to transport or accommodation and accounting for a significant proportion of the package when advertised and sold at an inclusive price. "Travel product" means packages and any other travel related products including (without limitation) flight, rail and coach tickets and insurance; "Operator" means any person who organises travel products and sells them or offers them for sale
2. LIABILITY All bookings accepted by us and arrangements made by us are subject to the terms and conditions of the operator concerned and we have no direct contractual liability to you in connection with the travel product specified except as may be imposed by law.
3. PAYMENT A non refundable deposit is payable at the time of booking and the balance is payable by 12 weeks before your departure date. All cheques need to be payable to Lincolnshire Travel Club Trust account.
4. CANCELLATION In the event that you do not pay for the travel product specified within the time limits specified above we reserve the right on our own behalf and on behalf of the Travel Trust Association and the operator to cancel your booking of the travel product on your behalf, or not to confirm the final booking with the operator, in either case without further notification to you. If this occurs then the initial deposit will not be refundable and the balance of any further money paid by you for the travel product will be dealt with in accordance with the operator's terms and conditions and any applicable law.
5. REMINDERS The receipt/invoice is your final account and no further reminder regarding payment will be sent.
6.1 LATE ARRIVALS / DELAYS It is your responsibility to arrive at all departure points at the final times specified in the tickets and/or itineraries supplied. You must check- in in good time. 3hrs for Intercontinental Flights, 2hrs for European flights and 90 mins for UK domestic services is the recommended check-in times prior to your flight departure. We do not accept responsibility for the consequences of your late or non-arrival as specified above.
If you are booking connecting rail / coach / air etc services to the departure airport yourself, we advise to book flexible tickets in case that the airline departure times that you have booked with us, change as a result of new slot times / new timetables etc which does and can happen at any time and is outside of our control.
6.2 DOCUMENTATION Passports, Visas, Health Requirements and Driving Licences. You are responsible for the provision of all necessary valid documents including entry visas.
6.3 INSURANCE We reserve the right not to accept bookings from clients who are not insured against such holiday or travel risks as we may from time to time specify.
6.4 HEALTH Prior to travelling abroad, you are advised to study the information given in DHSS Leaflet "Protect your Health Abroad" . You should contact your local GP surgery for vaccination advise.
6.5 COMPLAINTS Thankfully these are rare; however in the very unlikely event of anything not running to plan whilst on holiday, or you are dissatisfied with any aspect of it, you must report the fact locally to your hotel or your operators local representatives or suppliers.
In our experience most things can be resolved whilst you are on holiday to prevent your holiday being spoilt. If your hotel can't fix the issue for you, you should contact the operator's staff or follow the instructions in your travel documents to give the operator the opportunity to resolve it for you.
If you can't reach the local agents / representatives,or things are still not satisfactory to you; call us or contact us here in the UK. We'd rather help put things right if we can while you are on holiday, rather than when its too late after your holiday!
Any complaints in respect of the travel product specified must be made in writing within 28 days of the end of the holiday or journey concerned. It is unreasonable to take no action whilst on holiday and then complain on your return.
As retail agents for our various suppliers we will pass your comments to them and forward to you their written response. As a guide a full response to any complaint should be given to you from the supplier within 28 days of them receiving your complaint.
APPLICATIONS FOR PRODUCTS AND SERVICES Prices, and details, of products and services (and any offers) posted online are subject to change without notice. Offers of any kind may also be subject to certain terms and conditions. All products, services and offers are subject to availability and we and our partners give no guarantee with regard to this point. The provision for details of products and services or offers on this web site are not, and should not be construed as an offer to sell or buy such products or services by the relevant company. The company advertising the products and services concerned may accept or reject your offer at its sole discretion.
Prices are the Tour Operators lead in price and may be limited in availability. We will be able to provide you with a final price for your chosen dates & itinerary when you call or before you confirm your reservation. In line with most travel companies our final price is based on payment by Debit Card, if you wish to pay by Credit Card we will be happy to accept major credit cards (Visa/ Master)at a surcharge of 2.5%
We and our partners reserve the right to change these terms and conditions at any time by posting changes on this or our partners web site(s). It is your responsibility to review the web site terms and conditions regularly to ensure you are aware of the same. Your use of this web site after a change has been posted will be deemed to signify your acceptance of the modified terms and conditions. We recommend that you print off and retain for your records a copy of these terms and conditions from time to time and a copy of any terms and conditions relating to any product or service which you apply for online, together with any related application and/or proposal form duly completed and submitted to us or our partners (and received by us or our partners). Any amendment to any terms and conditions must be agreed in writing by us or by the relevant company with whom you contract.
DISCLAIMERS Whilst we have taken care in the preparation of the contents of this web site, the web site and information, names, images, pictures, logos and icons regarding or relating to us or any part of our Group and/or associated and/or sister companies, or the products and services of the same (or to third party products and services or those of our carefully selected partners), are provided on an "as existing" basis without any representation or endorsement being made and without any warranty of any kind, whether express or implied, including but not limited to, any implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. To the extent permitted by law, all such terms and warranties are hereby excluded. In no event will we and/or our group, sister or associated and/or partner companies be liable (whether in contract or tort, including negligence or breach of statutory duty or otherwise) for any losses sustained and arising out of or in connection with use of this web site including, without limitation, indirect or consequential losses, loss of profit, loss of data or special loss.
We do not make claim that the information contained in this web site is accurate, comprehensive, verified or complete, and shall accept no liability for the accuracy or completeness of the information contained in the web site or for any reliance placed by any person or party (including but not limited to any third party) on the information contained herein. Furthermore and for the avoidance of doubt, should a manual input "pricing" or "description" error occur, we reserve the right to inform you, cancel your booking for "nil" cost and give you the option to re-book at the higher price or lower price (as dictated at the time).
We do not warrant that the functions or materials accessible from or contained in this web site will be uninterrupted or error free, that defects will be corrected or that this web site or the server that makes it available are virus or bug free or represent the full functionality, accuracy or reliability of the materials.
If any of these Terms and Conditions (or any terms and conditions relating to a product or service referred to in this or any of our partner web sites should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which such terms and conditions are intended to be effective, then to the extent of such illegality, invalidity or unenforceability, and in relation to such state or country only, such terms or condition shall be deleted and severed from the rest of the relevant terms and conditions and the remaining terms and conditions shall survive, remain in full force and effect and continue to be binding and enforceable. Nothing in these terms and conditions shall exclude our liability for death or personal injury resulting from our negligence.
The Mallards Main Road Great Carlton Louth Lincs LN11 8JU 01507 451743