BOOKING CONDITIONS
We endeavour to ensure that all our customers have complete satisfaction no matter what their requirements are. It should, however, be understood that we are acting on behalf of the supplier of the travel product specified and that all bookings are accepted on the following conditions:-
1. DEFINITIONS
In these conditions:-
"package" means the prearranged combination of at least two of transport, accommodation and other tourist services not ancillary to transport or accommodation and accounting for a significant proportion of the package when advertised and sold at an inclusive price. "Travel product" means packages and any other travel related products including (without limitation) flight, rail and coach tickets and insurance; "Operator" means any person who organises travel products and sells them or offers them for sale through Lincs Travel.
2. LIABILITY
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3. PAYMENT
A non refundable deposit is payable at the time of booking and the balance is payable by 12 weeks before your departure date.
4. CANCELLATION
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5. REMINDERS
The receipt/invoice is your final account and no further reminder regarding payment will be sent.
6. Lincolnshire Travel Club
Where Lincs Travel CLub is acting as the operator in respect of the travel product specified we will provide their Full Tour Operator Terms & Conditions relating to your holiday booking upon request at any time.
You can also view them here
6.1 LATE ARRIVALS / DELAYS
It is your responsibility to arrive at all departure points at the final times specified in the tickets and/or itineraries supplied. You must check- in in good time. 3hrs for Intercontinental Flights, 2hrs for European flights and 90 mins for UK domestic services is the recommended check-in times prior to your flight departure.
We do not accept responsibility for the consequences of your late or non-arrival as specified above.
If you are booking connecting rail / coach / air etc services to the departure airport yourself, we advise to book flexible tickets in case that the airline departure times that you have booked with us, change as a result of new slot times / new timetables etc which does and can happen at any time and is outside of our control.
6.2 DOCUMENTATION
Passports, Visas, Health Requirements and Driving Licences
You are responsible for the provision of all necessary valid documents including entry visas.
6.3 INSURANCE
We reserve the right not to accept bookings from clients who are not insured against such holiday or travel risks as we may from time to time specify.
6.4 HEALTH
Prior to travelling abroad, you are advised to study the information given in DHSS Leaflet "Protect your Health Abroad" which is available on request. You should contact your local GP surgery for vaccination advise.
6.5 COMPLAINTS
Thankfully these are rare; however in the very unlikely event of anything not running to plan whilst on holiday, or you are dissatisfied with any aspect of it, you must report the fact locally to your hotel or your operators local representatives or suppliers.
In our experience most things can be resolved whilst you are on holiday to prevent your holiday being spoilt. If your hotel can't fix the issue for you, you should contact the operator's staff or follow the instructions in your travel documents to give the operator the opportunity to resolve it for you.
If you can't reach the local agents / representatives,or things are still not satisfactory to you; call us or contact us here in the UK. We'd rather help put things right if we can while you are on holiday, rather than when its too late after your holiday!
Any complaints in respect of the travel product specified must be made in writing within 28 days of the end of the holiday or journey concerned. It is unreasonable to take no action whilst on holiday and then complain on your return.
As retail agents for our various suppliers we will pass your comments to them and forward to you their written response. As a guide a full response to any complaint should be given to you from the supplier within 28 days of them receiving your complaint.
COMMERCIAL USE
This web site is for non-commercial (personal) use only.
In the event that you use any of the products or services contained on this web site for commercial use, then we shall be entitled to charge you at our rates from time to time in force and previously notified to you in respect of such commercial use. However and for the avoidance of doubt, we are under no obligation to previously notify you in respect of such commercial use.
COPYRIGHT
The copyright in the material contained in this web site belongs to us, our partners or our licensed source.
For the purposes of a holiday booking transaction any person may copy any part of this material, subject to the following conditions:
- the material including text & images may not be used for any commercial purposes
- the copies must retain any copyrights or other intellectual property notices contained in the original material
- the products and technology or processes described in this web site or the actual content of the pages, may be subject to other intellectual property rights reserved by us or other third parties (and no licence is granted in respect of those intellectual property rights)
- images and logos on this web site are protected by copyright and may not be reproduced or appropriated in any manner without the written permission of their respective owner(s).
CHANGES TO TERMS AND RECORDS OF AGREEMENT
We and our partners reserve the right to change these terms and conditions at any time by posting changes on this or our partners web site(s). It is your responsibility to review the web site terms and conditions regularly to ensure you are aware of the same. Your use of this web site after a change has been posted will be deemed to signify your acceptance of the modified terms and conditions. We recommend that you print off and retain for your records a copy of these terms and conditions from time to time and a copy of any terms and conditions relating to any product or service which you apply for online, together with any related application and/or proposal form duly completed and submitted to us or our partners (and received by us or our partners). Any amendment to any terms and conditions must be agreed in writing by us or by the relevant company with whom you contract.
DISCLAIMERS
Whilst we have taken care in the preparation of the contents of this web site, the web site and information, names, images, pictures, logos and icons regarding or relating to us or any part of our Group and/or associated and/or sister companies, or the products and services of the same (or to third party products and services or those of our carefully selected partners), are provided on an "as existing" basis without any representation or endorsement being made and without any warranty of any kind, whether express or implied, including but not limited to, any implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. To the extent permitted by law, all such terms and warranties are hereby excluded. In no event will we and/or our group, sister or associated and/or partner companies be liable (whether in contract or tort, including negligence or breach of statutory duty or otherwise) for any losses sustained and arising out of or in connection with use of this web site including, without limitation, indirect or consequential losses, loss of profit, loss of data or special loss.
We do not make claim that the information contained in this web site is accurate, comprehensive, verified or complete, and shall accept no liability for the accuracy or completeness of the information contained in the web site or for any reliance placed by any person or party (including but not limited to any third party) on the information contained herein. Furthermore and for the avoidance of doubt, should a manual input "pricing" or "description" error occur, we reserve the right to inform you, cancel your booking for "nil" cost and give you the option to re-book at the higher price or lower price (as dictated at the time).
We do not warrant that the functions or materials accessible from or contained in this web site will be uninterrupted or error free, that defects will be corrected or that this web site or the server that makes it available are virus or bug free or represent the full functionality, accuracy or reliability of the materials.
If any of these Terms and Conditions (or any terms and conditions relating to a product or service referred to in this or any of our partner web sites should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which such terms and conditions are intended to be effective, then to the extent of such illegality, invalidity or unenforceability, and in relation to such state or country only, such terms or condition shall be deleted and severed from the rest of the relevant terms and conditions and the remaining terms and conditions shall survive, remain in full force and effect and continue to be binding and enforceable. Nothing in these terms and conditions shall exclude our liability for death or personal injury resulting from our negligence.
HEADINGS
Headings used in these terms and conditions are for convenience only and shall not affect their interpretation.
JURISDICTION AND LAW
Unless otherwise specified, the products and services described in this web site are available only to UK residents (excluding the Channel Islands and Isle of Man). The information on this web site is not directed at anyone other than UK residents and applications from others will, unless otherwise stated, not be accepted. We make no representation that any product or service referred to on this or our partners web site is appropriate for use, or available in other locations. The information and other materials contained in this web site may not satisfy the laws of any other country and those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable. The phone numbers provided only apply to phone calls made from within the UK.
These Terms and Conditions and any terms and conditions relating to products or services described in this web site shall be governed by and construed in accordance with the laws of England and Wales. Disputes arising in relation to the same shall, unless otherwise expressly agreed, be subject to the exclusive jurisdiction of the courts of England and Wales.
LINKS TO OTHER WEB SITES
Certain (hypertext) links may lead you to web sites that are not under the control of us or our carefully selected partners. When you activate any of these links, you will leave our web site and we have no control over and will accept no responsibility or liability in respect of the material on any such other web site. By allowing links with third party web sites we do not intend to solicit business or offer any security to any person in any country, directly or indirectly.
MONITORING OF PHONE CALLS/E-MAILS
Entirely subject to our Privacy Policy, telephone calls using the telephone numbers provided on this web site and e-mail correspondence with us at the e-mail addresses accessible through, or discernible from, this web site may be recorded or monitored. By using such communication methods you are consenting to the recording or monitoring of the same.
PRODUCT TERMS AND CONDITIONS
If you apply for any product or service detailed on this web site, these Terms and Conditions should be read in conjunction with any other terms and conditions which relate to any such product or service, i.e. booking terms & conditions (in particular those of our carefully selected partners e.g. airlines, car hire companies and hotel operators) and, in the event of any contradiction between these Terms and Conditions and the specific terms and conditions relating to such product or service, the latter shall prevail. For the purposes of these Terms and Conditions, "product(s)" and "service(s)" shall not include, without limitation, any representation and/or warranty and/or advice as to the suitability and/or fitness for purpose of either for the user's express and/or implied purpose. Nothing in these Terms and Conditions affects your statutory rights as a consumer.
TRADEMARKS
The images, logos and names on this web site identify us and our carefully selected partners. Nothing contained in this web site shall be deemed to confer on any person any licence or right on the part of the companies mentioned above or any third party with respect to any such image, logo or name.
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